What is an Online Statement?
Do Online Statements include the same information as the paper statement?
Is there a charge for Online Statements?
If I wish to cancel my enrollment for Online Statements, how do I go about it?
How many months of statements can I save online?
What if I need a statement which is no longer online or what if my computer is down?
Will I still receive paper statements?
If I am not already enrolled in online account management through “Credit Card Online Services,” can I still get Online Statements?
What if I am already registered for “Credit Card Online Services” and have online account management access, how do I enroll in Online Statements?
What type of software do I need to view Online Statements?
How do I pay my statement if I receive it online?
How do I view Online Statements?
I have a cash back card and usually get my reward checks on my statement. How will I get my reward check if I sign up for Online Statements?
How will I receive the inserts that came with my printed statements?
Where can I view the Periodic Disclosures for my statement?
How is the integrity of my data maintained using Internet access?
Will I need a password to view my Online Statements?
My e-mail address has changed. How do I update it in order to ensure that I will receive my e-mail notifying me that my Online Statement is available?

What is an Online Statement?
An Online Statement is an electronic version of the paper statement that you receive in the mail. You can view your statement online through “Credit Card Online Services” and you may also print it from the website.

Do Online Statements include the same information as the paper statement?
Yes. Online Statements provide you with everything shown on the paper statement, so there is no need to receive paper.

Is there a charge for Online Statements?
There is no charge. Online Statements are FREE!

If I wish to cancel my enrollment for Online Statements, how do I go about it?
Login to “Credit Card Online Services” and click the “Profile/Alerts” tab, then click “Manage Statement Options” link and update settings on that screen. You will begin receiving a paper statement next month in the mail and will no longer be receiving e-mail notifications regarding your Online Statement. There is no charge to revert back to paper statements.

How many months of statements can I save online?
12 months are available online.

What if I need a statement which is no longer online or what if my computer is down?
Contact Customer Service at 1-800-426-1114.

Will I still receive paper statements?
No. Once you enroll in Online Statements you will not receive paper statements.

If I am not already enrolled in online account management through “Credit Card Online Services,” can I still get Online Statements?
You will need to enroll in “Credit Card Online Services” and then you will have the opportunity to receive Online Statements.

What if I am already registered for “Credit Card Online Services” and have online account management access, how do I enroll in Online Statements?
You will initially be prompted when you log in. Otherwise, you can click the “Profile/Alerts” tab, then click the “Manage Statement Options” link and make selections on the “Manage Statement Options” screen.

What type of software do I need to view Online Statements?
Adobe Acrobat is needed and there is a link within “Credit Card Online Services” to download the latest version. If you are currently using Adobe IE less than 4.0, you may not be able to get Online Statements.

How do I pay my statement if I receive it online?
You can pay by phone, mail a check or pay online, the same as you would with a paper statement.

How do I view Online Statements?
Log on to “Credit Card Online Services,” click the “Review Transactions” tab and then click the link to “View Online Statements.”

I have a cash back card and usually get my reward checks on my statement. How will I get my reward check if I sign up for Online Statements?
You will receive your reward check by mail in the same month that you would have previously received the check with your paper statement.

How will I receive the inserts that came with my printed statements?
Information containing changes to your cardholder agreement or Privacy Notices will come to you in the mail. Please be sure to check your mail carefully.

Where can I view the Periodic Disclosures for my statement?
Periodic Disclosures will be displayed with your Online Statement.

How is the integrity of my data maintained using Internet access?
We utilize state-of-the art security technology to protect your data over the Internet. Any information on this web site uses Secure Socket Layer (SSL) technology to transfer your information across the Internet to us. This technology encrypts - or scrambles - the information that you provide so it is virtually impossible for anyone else to read it. We use this technology whenever confidential information, such as your account number or social security number is requested.

Will I need a password to view my Online Statements?
The login you have for “Credit Card Online Services” is all you need.

My e-mail address has changed. How do I update it in order to ensure that I will receive my e-mail notifying me that my Online Statement is available?
Login to “Credit Card Online Services” and click the “Profile/Alerts” tab, then click the “Manage Statement Options” link and update settings on that screen.