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Manage your account online 24 hours a day, 7 days a week, by clicking here and signing in!

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For assistance with your account, please contact our Customer Service Department
at 1-888-711-8585.

Service hours:
Mon-Fri: 7AM-1AM EST
Sat-Sunday: 7AM-12AM EST

Or write to us at:
Charter One Customer Service Department
PO Box 7092 Bridgeport, CT 06601

Payment Address:
PO Box 42010
Providence, RI 02940-2010

To apply for a card over the phone, please contact our Customer Application Center Service
at 1-800-426-1114.

Customer Application Service hours:
Mon-Sun: 8AM-12AM EST.

To redeem your Everyday Points®, please contact the Redemption Center at 1-888-333-7834.

Redemption Center Service hours:
Mon-Fri: 9AM-9PM EST
Sat-Sun: 10AM-7PM EST
Or visit us online at

To report your card lost or stolen, please contact our Fraud Department at 1-800-443-0164.

Service hours:
24 hours a day, 7 days a week